Privacy Policy

1. Who we are

Serenity Hair & Beauty (“we”, “us”, “our”) is a hair and beauty salon based at 2 Kyle Street, Ayr, KA7 1RZ. We are committed to protecting and respecting your privacy.

This policy explains what personal information we collect, how we use it, and your rights. If you have any questions, you can contact us at [INSERT CONTACT EMAIL] or on [INSERT PHONE NUMBER].

2. The information we collect

We may collect and process the following information about you:

• Your name, phone number and email address when you book an appointment or make an enquiry.
• Details of the services you book and your appointment history.
• Any information you give us when you contact us through our website, by phone, or in the salon.
• Payment information when you pay a deposit or for a service. Card payments are handled securely by our payment provider; we do not store your full card details.

3. How we use your information

We use your information to:

• Manage your bookings and send you appointment confirmations and reminders.
• Contact you about your appointments or any enquiry you have made.
• Take deposits and process payments for your appointments.
• Ask you for feedback or a review after your visit, where you have agreed to be contacted.
• Keep our own records and improve the service we offer.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

4. The legal basis for using your information

We process your information because it is necessary to provide the service you have asked for (managing your booking), because you have consented (for example, to receive reminders or marketing), or because we have a legitimate interest in running and improving our business. Where we rely on your consent, you can withdraw it at any time.

5. How we store your information

Your information is held securely within our booking and customer management system, which is provided and managed on our behalf by our systems provider. We keep your information only for as long as we need it to provide our services and to meet our legal obligations, after which it is deleted.

6. Sharing your information

We do not sell your information to anyone. We only share it where necessary to run our business, for example:

• With the provider of our booking and customer management system, who process it on our behalf and only on our instructions.
• With our payment provider, to process deposits and payments securely.
• Where we are required to by law.

7. Text messages and reminders

When you book with us, we may send you booking confirmations, appointment reminders, and a follow-up message after your visit by text. Every message gives you a way to opt out, and we will always honour your choice.

8. Your rights

Under data protection law you have the right to:

• Ask to see the personal information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information, where we no longer need it.
• Object to us using your information for marketing.
• Withdraw your consent at any time.

To exercise any of these rights, contact us at [INSERT CONTACT EMAIL]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.

9. Cookies and our website

Our website may use cookies to help it work properly and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not work as well if you do.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

11. Contact us

If you have any questions about this policy or how we handle your information, please contact us:

Serenity Hair & Beauty, 2 Kyle Street, Ayr, KA7 1RZ
Email: [INSERT CONTACT EMAIL]
Phone: [INSERT PHONE NUMBER]